CANADIAN RETAIL NEWS: Monday, May 26, 2014 (Updated Continuously throughout the day)


  • Calgary woman who put needles in food now wants grocery store to pay $8M for ‘shaming’ her [National Post] A woman who put needles into food at a Calgary grocery store is now suing the store for defamation. After she was banned from a Calgary Co-op in 2010 for shoplifting, Tatyana Granada returned to the store and concealed pins, nails and needles into bakery and dairy products. Now, Granada is suing the company for $8 million, alleging that it is responsible for the shame and loss of family honour her husband incurred, which she says eventually led to his suicide...
  • Retailers using smartphones to track customer shopping habits in stores [Montreal Gazette] Before store owner Melissa Davis started using mobile analytics, she didn't know much about her customers shopping habits aside from how many came into her trendy sneaker shop each day, and how many of them bought a new pair of kicks. But after signing up last September with Toronto startup Physicalytics, Davis can now tell you the number of people who walk past her Ugly Dukling store at 3 p.m. on a Tuesday, how long the average customer lingers at the window display, and how many times they've shopped there.
  • Canadian company partners with BitPay to accept bit coin [Atlanta Business Chronicle] Atlanta-based bitcoin payment processor BitPay Inc. has partnered with Visual Information Products Inc., the developers of a point-of-sale system used by the hospitality, food service, grocery, retail and concession industries. The partnership will allow Canada-based Visual Information Products to use BitPay’s point-of-sale (POS)-integration services to grow bitcoin acceptance in brick-and-mortar retail locations.
  • State of downtown Halifax part of national review [Halifax Chronical Herald] Focus will be reviving stagnant retail sector in urban cores
  • The tale of Tiffany and Target [CTV News] High end retail is booming, and low end retail is in a slump.  Two great examples are Tiffany and Target. Both companies reported their first quarter earnings, but the outcomes could not be more different.
  • 10 Ideas for Father's Day [Harry Rosen] Harry Rosen profiles top father's day choices from its store staff
  • It's BBQ season, and you're going to pay more for meat [CBC News] With Canadians eager to fire up the grill this BBQ season, many are discovering the price of some of the most popular meats has skyrocketed in recent months. According to Statistics Canada, retail prices for grilling steaks and ground beef are up between 11 and 12 per cent in the past 12 months. 

Crisis Response Plans Critical In Social Media Age

By Ronald “Rocky” A. Robins, Jr.

Abercrombie & Fitch Co. (A&F), a leading global specialty retailer, has faced arguably well more than its fair share of crises over the past five years. The retail chain has dealt with store fires, natural disasters (including Superstorm Sandy and the Japanese tsunami and nuclear reactor meltdown), social media snafus, cyber-attack threats, negative publicity and shareholder activism, among others...


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